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> Use this file to discover available pages before exploring further.
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# PSL+ Synchronization & Resync

DPO administrators can monitor and manage synchronization between DPO and PSL+.

### Check the Sync Status on a P.O. or Invoice


DPO displays the **Sync Status directly on the P.O. or invoice** when synchronization cannot currently be completed.
The message can indicate what is preventing the sync and whether any action is required.

Examples include:
* **P.O.s have not been fully approved**
* **Project is paused. Sync of this P.O. will resume automatically once the project is active again.**
* **Project is paused. Sync of this Invoice will resume automatically once the project is active again.**
* **Complete the account assignment. Sync will resume automatically.**
* **Email address is required. Please update the vendor master data and re-trigger the P.O. sync to PSL.**
* **Country in address is required. Please update the vendor master data and re-trigger the P.O. sync to PSL.**
* **Supplier is deleted in PSL. Please amend the P.O. and select a different supplier.**
* **Synchronization to PSL failed.**
![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/untitled-design6_on1v5.png =1073xauto)

###### Synchronization History
###### 

1. Go to: **Settings → PSL+ → Show History**
2. Here, administrators can review synchronization activity, including:
* Completed tasks
* Queued tasks
* Failed tasks
* P.O. numbers
* PSL+ reference numbers
* DPO P.O. IDs
* Task status and actions
* Batch numbers
* Detailed synchronization history


![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_443jo8.png =985xauto)


###### Show Synced Tasks

Use **Show Synced Tasks** to search for a specific P.O. and review its synchronization information.

1. Open **Settings → PSL+ → Show History**
2. Select **Show Synced Tasks**
3. Search for the relevant **P.O. number**
4. Click **Show Details** to view additional information

![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/screenshot-2026-08-28-at-10501_1pji7l6.png =874xauto)


###### Failed or Queued Tasks


If a task has failed:
1. Open **Show History**
2. Locate the relevant task
3. Click **Show Details**
4. Review the error information
5. Click **Requeue Now** if required

**Recommended Troubleshooting Process**

1. **First:** Open the affected P.O. or invoice and check the **Sync Status** displayed directly on the document.
2. **Second:** Correct the issue based on the information shown, for example by completing missing supplier or accounting information.
3. **Third:** If required, go to **Settings → PSL+ → Show History** to view additional synchronization details or **re-trigger the synchronization** after the issue has been corrected.


![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_89dvpt.png =968xauto)


| Tip: It is common to see a “Created Failed” status when the required account coding has not yet been completed.


In this case, no manual re-trigger is normally required. Once the missing account coding is entered in DPO, synchronization will automatically retry.

###### Unsynced Objects


If a P.O. is unsynchronized without a failed task:
1. Open **Show History**
2. Select **Show Unsynced Objects**
3. Locate the relevant P.O.
4. Click **Queue Now**

![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/screenshot-2026-08-28-at-10530_1yfyq9b.png =980xauto)


###### Resync Project Settings


Use **Resync** when accounting information has changed in PSL+ and needs to be refreshed in DPO.
This can update information such as:
* Account Codes
* Set Codes
* Series Codes
* Location Codes
* Insurance Codes
* Free Field Codes
* Currency Codes


![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_1bo0xra.png =872xauto)

###### Pause or Resume Synchronization

Administrators can temporarily pause or resume automatic synchronization between PSL+ and DPO.

![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_pqjsmn.png =787xauto)




${color}[#0d5068](**Questions or need help?**)
*Our customer support is always available to help with any questions or setup assistance*

**Contact us**
**Email**: [support@digitalpurchaseorder.com](mailto:support@digitalpurchaseorder.com)
Support: +1 888 376 7254
Support Int'l: +44 20 331 88 338
Berlin Office: +49 (0)30 55 572 5956

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