> ## Knowledge Base Index
> Fetch the complete knowledge base index at: https://help.digitalpurchaseorder.com/sitemap.xml
> Use this file to discover available pages before exploring further.
> Pure-Markdown content can be obtained by appending a '.md' suffix to the content URLs listed in the sitemap (without the trailing slash).

# How to Void Purchase Orders

The **Void Purchase Order** feature in DPO allows authorized users to cancel P.O.s that are no longer needed without deleting them. Voided P.O.s remain visible for tracking and auditing but cannot be processed further. This guide explains how to void a P.O. and what permissions are required to do so.

###### Video Tutorial

Prefer a visual walkthrough? Watch our video tutorial to learn **How to Void Purchase Orders**

${frame}[](https://www.youtube.com/embed/mDODg4qLrGA)



### **How to Void a Purchase Order**

1. Open the P.O. you want to cancel
2. Click the “X” icon (Void) in the top right corner


![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/screenshot-2026-05-22-at-14045_4mer3p.png =1111xauto)




3. Confirm the action by clicking:  ${color}[#0b5068](**"Yes, void Purchase Order"**)


![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/screenshot-2026-05-22-at-14050_lyuy3j.png =715xauto)



###### After Voiding a P.O.

Once a P.O. has been voided, its status changes to **VOID** and the P.O. remains available in DPO for reference and audit purposes.

The P.O. overview displays:
* The **date the P.O. was voided**
* **Who voided the P.O.**
* The original P.O. information for reference

This provides a clear record of when and by whom the P.O. was voided.


![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_1mf29t9.png =1031xauto)


### You don’t see the X icon (Void) in the P.O.? 
*Activate the corresponding permission*

**If you are not an admin**: 
Contact your DPO Book Administrator to request access.

**If you are an admin**: 
1. Open **Settings** → **Users**
2. Open the relevant User Profile and go to **Permissions**
3. Enable: **"**${color}[#0b5068](Can void")
4. Click ${color}[#0b5068](**Save**) to confirm your changes



![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_1t67f4c.png =1077xauto)





###### Understanding the Status

Once a purchase order has been voided, it is not deleted.
It remains accessible through the:
* **“Voided” filter** in the View section.

*This ensures **full traceability**, as **Digital Purchase Order never deletes purchase orders and every P.O. ID is retained for documentation and compliance purposes**.*
 

![](https://storage.crisp.chat/users/helpdesk/website/-/7/e/f/8/7ef8b3dbb012a000/image_1tamuik.png =992xauto)





${color}[#0d5068](**Questions or need help?**)
*Our customer support is always available to help with any questions or setup assistance*

**Contact us**
**Email**: [support@digitalpurchaseorder.com](mailto:support@digitalpurchaseorder.com)
Support: __+1 888 DPO 7254__
Support Int'l: +44 20 331 88 338
Berlin Office: +49 (0)30 55 572 5956

[Or book a personalized support call](https://calendly.com/d/gpk-ppc-rjg)
We look forward to hearing from you.